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Frequently Asked Questions



eMail
Q What is my Incoming Mail Server?
A
pop.ieditweb.com (all lower case). However, if you are using Verzion, please use pop4.ieditweb.com
Q
What is my Outgoing Mail Server?
A
smtp.ieditweb.com (all lower case). However, if you are using Verzion, please use smtp4.ieditweb.com
Q
I can receive email but I cannot send email?
A
Within your email client software (Outlook, Thurnderbird, etc), make sure the following is activated (use the programs 'Help' menu to search where and how to locate these items):
  • My outgoing mail server requires authentication AND Use same settings as my incoming mail
  • Outgoing mail port is 587
Q
Does iEditWeb, Inc. have web-base email access?
A
Yes we do. It's called Web Mail.
Log into https://MyEditWeb.com
Under Email tools, select Web Mail
Q
Can I set my email address account on more than one computer?
A
Yes. On ALL computers, within your Email Client Software (Outlook, Thunderbird, etc.), select 'Leave a copy of messages on server'. You will need to set this property on ALL your computers.
Q
What is my outgoing server port number?
A
587
Q
I need another email address account, how do I add another email address?
A
Under Adminnistration within https://MyEditWeb.com, select eMail Account Manager .
Q
How do I set-up my email account on my computer?
A
We have detailed set-up instructions for various email client software and platforms under Documentation .

Other
Q
What are your business hours?
A
Our normal business hours
Monday - Thursday 8:15 am to 4:45 pm central time.
Friday - 8:15 to 12:00 noon central time.
Q
How do I reach support?
A
We offer several ways to reach us:
  • Email us at support@iEditWeb.com
  • All iEditWeb customers can chat with us during normal business hours. Under Help menu select 'Live Chat'
  • Telephone us at 651.691.4500
Q
How do I reach other iEditWeb departments?
A
Billing -- Billing@iEditWeb.com
Sales -- Sales@iEditWeb.com
Support -- Support@iEditWeb.com
General -- Info@iEditWeb.com

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