Customer Only Site

Domain Name Scam Alert

Caution, if you receive a domain name renewal notice by U.S. mail or E-mail and it isn't from iEditWeb, Inc., be careful! The notice is probably a fraudulent mailing.

Some of our customers have received 'official-looking' domain renewal invoices from a variety of different companies. There are many companies registering domain names and some have engaged in questionable business practices aimed at getting you to renew your domain through them, which transfers your domain away from iEditWeb, Inc.

How the scam works:
  1. You receive a domain expiry notice in the mail. This bogus invoice lists your domain name(s) with an amount to be paid and a date to reply by.
  2. You or someone in your organization responds to the notice and sends a payment by check or credit card.
  3. No confirmation request E-mail is sent to you to authorize the transfer.
  4. A transfer request is submitted to the registry and the transfer process begins.
When you choose to transfer your domain name from iEditWeb, Inc. to another registrar, it is that registrar's responsibility to get your authorization before processing the transfer.

Once you've sent a payment for one of these phony invoices, they accept this as your authorization, and they could complete the transfer of your domain without further confirmation or knowledge from you.

Once this happens, the only way to get your domain back with iEditWeb, Inc. is to transfer it back, and pay for an additional year's renewal.

What these 'Renewal Scams' could mean to you:

If you renew your domain(s) by responding to one of these phony renewal notices, the following could happen:
  • Loss of domain name services with iEditWeb, Inc.
  • Cost you more money (renewal and transfer fees).
  • Make it difficult to modify domain registration information.
  • Loss of domain name rights and/or activity of web site hosting and E-mail.


The following provides answers to some of the most frequently asked questions about the domain name registration solicitation mailings.

What is Fraudulent Invoicing for Domains?
We want to help you prevent your domain name registration from being moved to another company by being tricked into renewing with another provider. If you receive mail that appears to be an invoice, which is in fact a solicitation for business, you may be the target of a fraudulent or false invoicing scheme.

What kind of companies are making these solicitations?
There are a number of domain registration companies looking to grow their businesses by stealing business from other companies. While we welcome fair competition in the marketplace, some companies believe the best way to win business is to solicit existing domain name registrants from other companies. Wherever possible, these companies will target registrants and trick them into moving their domain registration business.

What should I do to avoid being tricked into transferring my domain away from iEditWeb, Inc.?
The best way to combat this is to simply IGNORE all communications regarding your domain name that do NOT come from iEditWeb, Inc.

What can I do if I'm already a victim?
The first thing you should do is contact the payment authority. In all likelihood, these transactions will not be processed if the company is not able to secure payment for the transaction. If you have already sent money to one of these companies, we suggest contacting your bank or credit card company immediately regarding your options to have any payment you may have authorized either stopped or reversed.
Major Credit Card Company Contact Numbers:Visa Global Customer Assistance: 1-800-847-2911
Mastercard USA: 1-800-MC-ASSIST (1-800-622-7747)
Mastercard Canada: 1-800-307-7309
American Express: 1-800-528-4800
Diners Club USA: 800 2 DINERS (1-800-234-6377)
Diners Club Canada: 1 800 363 3333
If you are an iEditWeb, Inc. client and would like us to check the status of your domain, please write to support@ieditweb.com or give us a call at 651.691.4500 We'll be able to check the status of your domain and advise you.

How can I combat an incident of solicitation?
Report the incident to Webb Lake Software and the appropriate authorities!! Proactively combating these sorts of unscrupulous business practices is the only way to ensure these companies are stopped. This will not only help you, but all registrants, to enjoy the freedom to choose your provider and to be free from solicitations designed to deceive or trick you. It will also help us aid you in the recovery of your domain.
Please report all incidents of solicitation by writing to domainfraud@ieditweb.com or call us at 651.691.4500
Send evidence of the solicitation to iEditWeb, Inc. We're working with Tucows OpenSRS, our supplier, as well as the appropriate authorities to assess the pursuit of legal and policy initiatives at our disposal. Please help us by taking the time to send us any solicitation you receive. Samples can be sent to:

iEditWeb, Inc.
1217 Cape Coral Pkwy E
Cape Coral, Florida 33904
Or by fax: 651.766.7519

Reporting mail fraud:
It's against the law to send mail that looks like an invoice and not have it marked clearly as a solicitation. Report your incident at the United States Postal Inspection Service On-line Complaints web site at: http://www.usps.gov/postalinspectors/fraud/MailFraudComplaint.htm

You can also complete the PDF Form found at: http://www.usps.com/postalinspectors/ps8165.pdf and send the completed report to your Postmaster or mail to:
Inspection Service Support Group
222 S Riverside Plaza Ste 1250
Chicago, IL 60606-6100
Notify Postal Inspectors at 1-800-FRAUD-IS (1-800-373-8347)
File a complaint with the Internet Fraud Complaint Center (FBI)

The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). You can file a complaint with them online at: http://www1.ifccfbi.gov/index.asp

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